SmallBizGenius Analysis

MyHeritage is a genealogy platform that allows users to build family trees and explore their ancestry. While users generally appreciate the platform's features and customer service, some express concerns about pricing, data accuracy, and the overwhelming number of hints.

Category Breakdown

Scores based on analysis of 296 recent reviews

Customer Service

8.5/10

Many reviewers praise the helpfulness, politeness, and patience of MyHeritage customer service representatives. They often mention specific representatives by name and highlight their ability to resolve issues and explain features clearly, as exemplified by one reviewer stating, 'Yuval went above and beyond today. He resolved my issue and he followed up with emails guiding me on how to use the myheritage website to my best advantage.'

30 reviews mention this

Ease of Use

7.8/10

Several reviewers find the MyHeritage website and program easy to use and navigate, highlighting its user-friendly interface. For example, one reviewer noted the site is 'Relatively simple website to navigate,' while another stated, 'Easy to use and find data you have added, research and hints.'

15 reviews mention this

Pricing & Value

5.5/10

A significant number of reviewers express concerns about the cost of MyHeritage subscriptions, with some finding them too expensive or unnecessary. Some reviewers also mention unexpected charges or difficulties with auto-renewal, as one reviewer stated, 'I done a free trial...where the site has automatically taken 79.00 out of my paypal. Did not ask for this.'

18 reviews mention this

Data Accuracy & Relevance

6.0/10

Some reviewers question the accuracy and relevance of the information provided by MyHeritage, particularly regarding matches and historical records. Several users complain about being overwhelmed by irrelevant hints or finding inaccurate information based on other users' trees, as one reviewer noted, 'The Database is base on what others have created and updated. The information is usually not correct or update by My Heritage.'

12 reviews mention this

Features and Tools

8.0/10

Reviewers appreciate the various features and tools offered by MyHeritage, such as the family tree builder, DNA analysis, and smart matches. They find these tools helpful for researching their ancestry and discovering new information, with one reviewer stating, 'MyHeritage is a very useful and enjoyable website. It allows you to create your own family tree and discover information that I would not have been able to find on my own.'

10 reviews mention this

Subscription Management

5.0/10

Some users report issues with managing their MyHeritage subscriptions, including difficulties with cancellation, auto-renewal, and understanding the different plan options. One reviewer mentioned intending to cancel but found the cost still manageable, while another had issues with being blocked for 'misuse of the system' after paying for a yearly subscription.

8 reviews mention this

Pros & Cons

What Customers Love

Helpful and responsive customer service representatives Mentioned 30x
"Yuval went above and beyond today. He resolved my issue and he followed up with emails guiding me on how to use the myheritage website to my best advantage."
Easy-to-use website and program interface Mentioned 15x
"Relatively simple website to navigate."
Valuable tools for building family trees and discovering historical records Mentioned 10x
"MyHeritage is a very useful and enjoyable website. It allows you to create your own family tree and discover information that I would not have been able to find on my own."
Ability to connect with distant relatives and expand family history knowledge Mentioned 7x
"Very helpfull & most important accurate to find members of my family that go back to the 6th generation. These findings are vital to my family tree."
Proactive sales team offering helpful suggestions and guidance Mentioned 5x
"Your sales team is professional and curious, offering helpful suggestions and guidance."

Common Complaints

High subscription costs Mentioned 18x
"Service thought as a yearly subscription is too expensive. Monthly subscription should be offered."
Concerns about data accuracy and relevance of matches Mentioned 12x
"The Database is base on what others have created and updated. The information is usually not correct or update by My Heritage."
Difficulties with account management and cancellation processes Mentioned 8x
"I have another tree muddled up with my ancestry line also they have their tree interests instead of my family tree name interests. Have tried several attempts to follow intricate 'How To' and at the e..."
Overwhelming number of irrelevant hints Mentioned 5x
"Far too many notifications about things appearing in newspapers from way back when; I get bored with it all & have way of verifying the data as everyone concerned is dead."
US-centric focus may limit usefulness for some users Mentioned 2x
"The site is very US centered. I really have no use for that."

Common Questions About Myheritage

Answers derived from customer review patterns

Is MyHeritage legit and trustworthy?

Based on the analyzed reviews, MyHeritage appears to be a legitimate platform for genealogy research. Many users report positive experiences with the site's features and customer service, finding it helpful for building family trees and discovering historical records. However, some reviewers express concerns about the accuracy of data and the potential for unexpected charges, so it's essential to carefully review subscription terms and verify information from multiple sources. While most users seem satisfied, a few negative experiences highlight the importance of due diligence.

Based on 45 reviews

Does MyHeritage have good customer service?

The majority of reviewers praise MyHeritage's customer service, describing representatives as helpful, polite, and patient. Many reviewers mention specific representatives by name and highlight their ability to resolve issues and explain features clearly. The positive feedback suggests that MyHeritage generally provides good customer support, although experiences may vary. If customer support is a priority, MyHeritage seems to be a good choice.

Based on 30 reviews

Is MyHeritage worth it for small business?

For small businesses in the genealogy or historical research fields, MyHeritage could be a worthwhile investment. The platform offers a range of tools and resources that can aid in family history research and client projects. However, it's important to consider the potential drawbacks, such as data accuracy concerns and subscription costs. Small businesses should weigh the benefits against the costs and determine if MyHeritage aligns with their specific needs and budget.

Based on 15 reviews

What is MyHeritage's return policy like?

The provided reviews do not offer specific details about MyHeritage's return policy. However, some reviewers mention difficulties with cancellation and auto-renewal, suggesting that it's important to carefully review the subscription terms and conditions. It's recommended to contact MyHeritage directly for information about their return policy and any applicable refund options. Before committing to a subscription, make sure you understand the terms.

Based on 5 reviews

How accurate is MyHeritage DNA?

The reviews show mixed opinions on the accuracy of MyHeritage's DNA results. Some users are satisfied with the ethnicity estimates and matches they receive, while others express concerns about the accuracy of the data and the relevance of matches. It's important to remember that DNA testing provides estimates based on available data and may not be definitive. If DNA accuracy is crucial, it may be wise to compare results from multiple DNA testing services.

Based on 10 reviews

Ready to Try Myheritage?

Save on your first purchase with 0 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Myheritage against 2 similar ai & automation options.

View Alternatives